Terms of Warranty

  1. The warranty period starts from the date of delivery and is valid for 2 years,
  2. The warranty applies to all goods, encompassing all parts of the product, guarding against production and installation errors and/or defective parts,
  3. In the event of a malfunction during the warranty period, the repair time is added, with a maximum repair duration of 20 working days. Notification of faults not handled by an authorized service station must be made to the seller, dealer, agent, representative, importer, or manufacturer via telephone, fax, email, registered mail, or similar. In case of a dispute, the burden of proof rests with the consumer. Repairs during the warranty period will address defects in materials and workmanship, including faulty installation, labor costs, spare parts, or other designations. Authorized service centers of the respective brand will perform repairs under this warranty,
  4. Within the warranty period, and up to a maximum of six times, or at least four times within one year, or six times within the period specified by the manufacturer, producer, and/or importer from the product’s delivery date, if the service station is unavailable, and the defect cannot be repaired, a free replacement or a reduction in price, equivalent to the amount or shame, will be offered,
  5. The warranty period for modified goods during the warranty application is limited to the remaining warranty period of the originally purchased goods.
    Free repairs and replacements will be discontinued in the following cases:

    a. Malfunction due to methods contrary to the product’s instructions for use,
    b. Destruction or tearing of serial numbers or warranty labels,
    c. Evidence of prior unauthorized opening or repair, except by authorized service personnel,
    d. Damage or scratching of external surfaces under the customer’s responsibility,
    e. Defects caused by accessories or other devices used with the product,
    f. Improper use, inadequate maintenance, or misuse,
    g. Malfunction due to inadequate air supply, extreme environmental conditions, accidents, shocks, electricity (voltage fluctuations),
    h. Malfunction or damage during transportation not attributable to Gos Otomasyon Ltd.,
    i. Malfunction caused by software or viruses,
    j. Replacement of defective parts with parts not covered by the warranty. Accessories supplied (bag, CD, cables, etc.) are not covered by the warranty,

  6. The determination of defects is based on a report issued by the authorized service department.


Terms of Return

  1. To initiate a return, contact our customer service after receiving your order,
  2. Returns will only be accepted for items in their original condition, with all tags and packaging intact,
  3. Include a copy of the invoice or packing slip with your return,
  4. Returns are accepted for defective items, non-defective items, incorrect products received, or items damaged during shipping,
  5. Items must be unused, unaltered, and in their original packaging,
  6. Certain products, as indicated in our product listings, may not be eligible for return due to hygiene or other considerations,
  7. Returns must be initiated after receiving your order,
  8. After notifying us, please ship the items back within 15 days,
  9. For all return reasons including but not limited, defective items, incorrect products received, or items damaged during shipping, we will provide a return shipping code,
  10. Contact our customer service to receive the free shipping code before initiating the return,
  11. Returned items will be inspected upon arrival,
  12. Approved returns will be processed promptly, and a refund or replacement will be issued,
  13. Approved returns will be eligible for a refund to the original payment method or a replacement, as per your preference,
  14. Certain items, as specified in our product listings, may not be eligible for return. Please check product details before purchase,
  15. If you receive a damaged or incorrect item, please contact us immediately, providing details and photos.


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